Remove any original documents or photos from the scanner glass. Perform a visual test of the scanner mechanism to see if it is jammed. If the error still displays, connect the printer power cord to a different wall outlet to determine if the original outlet is causing the issue. If the error no longer displays, make a test copy to confirm the issue is resolved. Reconnect the power cord to the rear of the printer, and then turn on the printer. If you previously connected the power cord to a power strip or multi-plug outlet adapter, reconnect the cord directly to a wall outlet to ensure the printer is getting enough power. With the printer turned on, disconnect the power cord from the printer.ĭisconnect the power cord from the power source, and then wait 30 seconds. Press the Power button to turn on the printer, if it is not already on. We’d love to hear of any ideas or suggestions.Reset the printer to clear certain error states by calibrating the scanner mechanism, and then check the power source to confirm the printer is getting enough power to operate the scanner. If you have any questions, please leave your comment. Hope the solutions help you fix scanner not working in Windows 10 issue. Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All). Driver Easy will then scan your computer and detect any problem drivers.ģ) Click the Update button next to a flagged scanner driver to automatically download and install the correct version of this driver (you can do this with the FREE version). But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):Ģ) Run Driver Easy and click Scan Now. You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. If you don’t have time, patience or computer skills to update drivers manually, you can do it automatically with Driver Easy.ĭriver Easy will automatically recognize your system and find the correct drivers for it. In this case, try the driver for Windows 7 or Windows 8, which is always compatible with Windows 10. For some models, manufacturer might not release Windows 10 driver. You can go to your scanner’s manufacturer’s website to download the latest Windows 10 driver. So updating the driver may resolve the problem. If the scanner driver is having problem, the scanner cannot scan correctly. Solution 3: Update Driver for Your Scanner IMPORTANT: Repeat steps these steps to check and configure other related services. Right-click on it and select Properties from the context menu.Ĥ) If you see “Service status” is Stopped, click Start button and OK button. A Run dialog box will pop up.Ģ) Type services.msc in the run box and click OK button.ģ) Find Shell Hardware Detection from Name list. ġ) Hold Down Windows logo and press R key. Here, let’s take Shell Hardware Detection for example. Steps below are for your reference how to check for the service status. If some related services are not started, the scanner cannot work properly. If you are not sure how to open command prompt as administrator, refer How to Open Command Prompt as Administrator in Windows. In this case, please open command prompt as an administrator and try again. If not, you will get the following message when your run it. Note that you are required to run this command as an administrator. The process will take several minutes until the verification 100% complete. To check and repair the corrupted files, follow these steps:ġ) Hold Down Windows logo and press R key at the same time to invoke the run box.ģ) When Command Prompt opens, type sfc /scannow and press Enter. The problem can be caused by corrupted system files. Solut ion 1: Repair Corrupted System Files Just try them one by one until you find the one that works for you. There are three solutions you can try to fix the problem. You can fix the problem with one of the solutions below. Many Windows 10 users have reported this issue. If your scanner doesn’t work in Windows 10, don’t worry. Scanner not working is a common issue in Windows 10, especially in new Windows 10.
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